Let Your Lawyer Talk to the Claims Adjuster
Claims adjusters are busy people, just like you. They have pressure from their bosses, just like you. Your car accident is just another file on their desk, and so, unlike you, they don’t have a personal stake in the outcome of their investigation.
Make no mistake, the claims adjuster is looking to minimize the cost of your accident for the insurance company. Every conversation is recorded. Every minute of the time you are on hold is not only recorded, but listened to, in order to get all information about the accident.
Whether the accident was your fault or not, if you sustained serious damage to your car or any physical injuries, you should hire a lawyer and let the lawyer speak to the claims adjuster.
If there is a lot of money at stake, your words will be picked apart and analyzed to find ways to spread around the financial costs. For example, if you were not at fault, but you have higher insurance levels, it behooves the other driver’s insurance adjuster to find a way to put more blame on you.
Look at these two similar sentences:
“I saw the crash and hit my brakes.”
“I hit my brakes and saw the crash.”
In a car accident with three or four drivers, these two sentences have different meanings for blame and responsibility. Your lawyer will help you work out the best words to describe what happened during the accident. A good claims adjuster knows the difference. You should too.